Researchers ran two experiments to measure how humans decide differently when several AI agents argue a case together versus when a single AI gives one answer. The key finding: having agents take opposing sides and explain their reasoning pulled human decisions closer to expert ground truth. Giving agents distinct named roles made the disagreement easier to follow.
Engagement mattered more than structure. Humans who read the agents' debate carefully made better decisions than those who skimmed. Passive presentation of agent debate produced smaller gains than formats that asked the human to actively compare positions before deciding. The design implication is that surfacing disagreement is not enough on its own.
For teams building decision support tools, the work suggests three levers: assign agents distinct named identities, make disagreement visible and legible, and design the review step to require a choice rather than a glance. The study did not test long-running tasks; findings apply to bounded, single-session decisions.